SKILLS NORTH WEST FUNDED BY
This project is part funded through the Northern Ireland European Social Fund Programme 2014 – 2020 and the Department for the Economy. Skills North West is match funded with assistance from Derry City and Strabane District Council.
Certification
Level 1
Course Description
What is workplace conflict? cultural differences, breakdown in communication, patterns of behaviour, physical conflict warning and danger zones, impact factors, responses to conflict, different ego types, the behavioural cycle, conflict with customers, the HEAT technique, distance zones.
Course Sector