The OCNNI Level 1 Customer Service is part of the Award in Vocational Skills designed to provide learners with an introduction to skills and knowledge required for working in a range of sector areas including, Catering, hospitality, customer service skills.

Learners for the Award must complete a total of 6 credits from a range including; Skills in Customer Service, Communication Skills for the Individual, Oral Presentation Skills in Practice, Improving Assertiveness